How to File a Complaint
You can file complaints through multiple channels:
1
In-App
Use the "Report" button
2
contact@smibiz.app
3
Web Form
Use the form below
Submit a Complaint
Response Times
Acknowledgment
24 hours
Investigation
5-7 days
Standard Resolution
7-14 days
Complex Cases
Up to 30 days
Escalation Path
If you're unsatisfied with the initial response, you can escalate:
1
Compliance Officer
legal@smibiz.app
2
Legal Team
legal@smibiz.app
3
Grievance Officer (India)
contact@smibiz.app (Response: 5 days)
No Retaliation Policy
We guarantee that users cannot be punished for filing legitimate complaints. We take all complaints seriously and encourage honest feedback.
Feature Requests & Feedback
Have a suggestion that isn't a complaint? We'd love to hear it!
Email: info@smibiz.app